Mighty Lift FAQ's
General Questions
You can place an order online through this website, or by email at customerservice@mightylift.com, and by telephone at 1-877-916-7600 or by fax at 713-668-1964.
We accept Visa, Master Card, Discover and American Express.
Offline payment options include Company Checks, Cashier’s Checks, Money Orders and ACH. Please allow additional time for payment processing and clearance before your order ships.
Expedited Shipping options for parcels packages are 2nd Day Delivery and Overnight shipping. Cost is calculated at the time your order is placed.
Yes, you can choose Guaranteed Service for LTL shipping orders at the time your order is placed for an additional fee determined by the carrier.
We will process your order ASAP upon receiving. Most inventory orders will be shipped out within 24 hours. The delivery time varies based on your shipping method. Please check out our parcel shipping and freight shipping information for details.
Yes, we will send you confirmation with your carrier and tracking information via email after your order has shipped. You will also receive an order confirmation via email when you complete an order online. Please make sure to provide your email address.
We strive for shipping all inventory orders within 24 hours after receiving your order. The actual delivery time will be determined based on your shipping method.
We will send you confirmation with your carrier and tracking information via email after your order has shipped. Please make sure to provide your email address.
We process your order as soon as it’s received and strive to ship orders within 24 hours. Please call our Customer Service at 1-877-916-7600 to make sure your order can be changed.
International Shipping is available for parcel service to Canada only. Duties and taxes are the responsibility of the purchaser.
For equipment/LTL orders, please contact our customer service team by email at customerservice@mightylift.com or by phone at 1-877-916-7600 to make freight arrangements.
If you’re shipping to a freight forwarder in the U.S., enter their ship to address and include identifying information they’ll need to accept the shipment. Please also call our customer service team at 1-877-916-7600 to tell us about your order. We will prepare the required paperwork for customs and send them to the email provided.
Please contact our customer service team at 1-877-916-7600 or email us at customerservice@mightylift.com or contact your sales representative directly.
About Our Products
Mighty Lift is dedicated to state-of-the-art product designs, a strict quality control program and excellent customer service support. Mighty Lift has been providing top quality products to the US market for over 20 years with great satisfaction from our customers.
We have experienced customer service representatives who will discover your needs and recommend the right product for your specific application. Please contact our knowledgeable customer service team at 1-877-916-7600 or send us an email to help@mightylift.com.
If you don’t see what you need, fill out our parts request form, upload your images and submit (hyperlink) or give our customer service team a call at 1-877-916-7600. Spanish speaking representatives are available.
Please have the equipment model and serial number ready before calling our customer service team at 1-877-916-7600. If the model and serial number are no longer available, tell us about your equipment by filling out our parts request form and upload images.
Have the model and serial number ready and give us a call at 1-877-916-7600 or fill out our parts request form or email at sales@mightylift.com.
Yes, please contact our customer service team by phone at 1-877-916-7600 or by email at customerservice@mightylift.com with a model number and serial number to match the equipment to the right touch-up paint color.
Mighty Lift steer wheels and load wheels are interchangeable with most brands on the market. Please provide the make and dimensions of your wheels and email us at help@mightylift.com or call us at 1-877-916-7600. We may ask you for high resolution images and/or measurements to match the wheels.
MightyLift provides repair services for local Houston customers or those who can deliver their products to us.
For customers outside of the Houston area we prove service via our strategic partners. Check out our Service page for more information or call us at 1-977-916-7600.
Yes! For qualifying customers and purchases financing is available through Balboa Capital. Please check out the financing details here or you can select the financing option when you place your order.
Yes! Please check the specific product for warranty details (hyperlink). If you need to file a warranty claim give our friendly staff a call to guide your through the claim process.
About Returns
We want you to love your Mighty Lift purchase! But if for some reason you would like a return, we will gladly assist you within 30 days of shipment (Products are non-returnable after 30 days). All Custom and Special Order items are non-cancellable and non-returnable. All returns are subject to a restocking and/or refurbishing fee. Prior permission must be obtained from Mighty Lift to return any merchandise. Visit our Return Policy for complete information.
You have 30 days from the date of purchase to make an exchange. Exchanges are subject to the same conditions that apply to all return and exchanges. Visit our Return and Exchange Policy for complete information.
Please allow 10-15 days from the date merchandize is returned for a return to be processed. Once it is processed and merchandise received by Mighty Lift, we will deduct a restocking fee and/or refurbishing fee.
About Cancellations
- If for any reason you need to cancel your order, call our customer service right away at 877-916-7600 and tell us about your order.
- Stock orders can be cancelled so long as the shipment has not been tendered to the assigned carrier.
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A 2.9% + $0.30 fee will be accessed per cancelled order.
Custom orders and special orders are non-cancellable.
- Visit our Return Policy for complete information.
Questions By Product Categories
Pallet Jacks & Lift Tables
Don’t worry, we have trained sales representatives that will match you with the right product for your application. Please contact our sales team at 1-877-916-7600 or send us an email to sales@mightylift.com
Yes, we stock parts FOB our Houston warehouse. Please visit our parts department page or contact our sales team by phone at 1-877-916-7600 or send us an email to sales@mightylift.com.
Have the model and serial number ready and give us a call at 1-877-916-7600 or fill out our parts request form or email at sales@mightylift.com.
Hand Trucks
There are many factors to consider when choosing a hand truck such as the type of load and the unit’s intended use. For help finding the right combination, call us at 1-877-916-7600 or send us an email to sales@mightylift.com
Yes, in most cases the parts are interchangeable, however it all dependent upon the make of the other brand and the parts you want to replace. For further assistance give us a call at 1-877-916-7600 or email us at sales@mightylift.com.
Performing the following recommendations will maintain your MightyLift hand truck in optimum operating condition.
- Maintain wheels lubricated and check your tires for wear, bulging or damage and replace as needed.
- For pneumatic tires, check all 4 nuts and bolts on the hubs and tightened if necessary. Maintain lubricated and tire pressure at 35 psi. Use a hand pump only to inflate tires.
- For aluminum hand trucks, check components for looseness, missing fasteners, stress cracks, or wear. Tighten or replace fasteners and replace components as needed.
Wheels & Casters
We have experienced customer service representatives who will discover your needs and recommend the right product for your specific application. Please contact our knowledgeable customer service team at 1-877-916-7600 or send us an email to help@mightylift.com.
Keeping your pneumatic wheels properly maintained will extend their life and keep them in good working condition. These are our recommendations:
Check all 4 nuts and bolts on the hubs are tightened and replace if necessary. Do Not inflate if bolts are missing.
The recommended tire pressure is 35 psi. Use a hand pump only to inflate tires.
Following these easy steps will ensure you are choosing the right size caster.
- Measure the length and width of the top plate.
- Next measure the bolt hole pattern from the center of one hole to the center of the other lengthwise and repeat widthwise.
- Measure the diameter by laying the wheel flat on its side and measuring from one side to the opposite side. To measure the width, place wheel upright and measure outer edge to outer edge.
- The overall height is the measurement from the top of the top plate and the bottom of the wheel.
- For swivel casters, the swivel radius is easily measured by laying the down the caster and measure from the center of the kingpin to the back edge of the wheel.
Platform trucks
The APT2448 usually ships parcel service unless purchased in quantities of 4 or more.
Yes! Please check the specific product for warranty details.
We use structural reinforcements and weld on heavy duty 4 mm caster mounting plates for extra strength and durability and extended life.
Electric Pallet Trucks & Electric Stackers
Have the model and serial number ready and give us a call at 1-877-916-7600 or fill out our parts request form or email at sales@mightylift.com
Yes! Please check the specific product for warranty details. If you need to file a warranty claim give our friendly staff a call to guide your through the claim process.
Yes! For qualifying customers and purchases financing is available through Balboa Capital. Please check out the financing details here or you can select the financing option when you place your order.
Wire Mesh Containers
The maximum recommended quantity is 4 containers.
Yes! Submit your request along with quantity and the required specifications along with details on the intended application to customerservice@mightylift.com
We have helpful representatives that will help you discover the right size container you need and can help with place a custom order by submitting your request to customerservice@mightylift.com
Safety Barriers
Yes! Submit your request to customerservice@mightylift.com
The rails are designed and tested for up to 10,000 lbs. at 4 mph. Rails must be properly installed.
Yes! We’ll glad help you determine the sizes and quantities you need for you job. Send us your drawing with measurements to customerservice@mightylift.com
Wire Decking
Yes, we have a variety of sizes in stock.
Yes, submit your request along with the quantity and the required specifications to customerservice@mightylift.com
The following are standard specifications for Mighty Lift wire decking, but remember, we also make custom made wire decking.
Galvanized zinc plated:
2500 lb. capacity* (All capacities are based upon even load is distribution and using rack beams for support.
14 gauge support channels
2”x4” or 2-1/2”x4-1/2” grid size
3 or 4 channels per deck
5.0 mm wire construction
Most sizes stocked in Flare channel
